Golden Snow Serenity

Shipping

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 3-13 business days of order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday - Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

1.1 For the United States

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Notice: Available shipping country is the United States: Excluding remote areas such as Alaska and Hawaii, and overseas addresses such as Puerto Rico and Guam; APO/FPO military addresses.

1.2 For the Rest Of The World

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Return & Exchanges

Ⅰ. Returnable Products

1. The item is found to be defective, damaged, or stained after you receive it.
2. The size, color, or model of the product does not match your order.
3. There are visible defects with the print, and it has not been used or washed, it will not affect our secondary sales.

If you meet any of the above situations, please contact our support center as soon as possible. If a refund is required for any reason, you can contact us for a refund service within 30 days for relevant service.

Ⅱ. Non-refundable Products:

Rabigala will not accept your refund request if:

1. The productsarebeyond the 30-days return period.
2. Products have been used, cleaned or damaged.
3. Thelabelsof the damaged products are lost.
4. The products are damaged or damaged due to human factors when they are received.
5. Any parts of the products are replaced.